Information We Collect

We may collect information that you voluntarily provide to us, as well as certain technical information that may be processed automatically when you use this website.

Information You Provide

When you submit a franchise inquiry, contact us, or otherwise provide information through this website, we may collect information such as:

• Your first and last name;
• Email address and telephone number;
• City, state, ZIP code, and other location information you provide;
• Your preferred franchise state, city, market, or territory;
• Your connection to or familiarity with a particular market;
• The type of franchise opportunity that interests you, including opening a new Serpentarium, purchasing an existing Serpentarium, or converting an existing reptile store;
• Your interest in a particular existing Serpentarium location;
• Your anticipated timeline for pursuing a franchise opportunity;
• Information you provide about your interest in The Serpentarium franchise opportunity;
• Business, management, franchise, or other relevant experience;
• Previous business or franchise ownership experience;
• Your anticipated level of involvement in the business;
• Approximate liquid capital or other financial information you choose to provide;
• Your interest in financing;
• How you learned about The Serpentarium franchise opportunity; and
• Any other information you voluntarily provide to us.

Please do not submit sensitive personal information that we have not specifically requested.

Information Collected Automatically

When you visit SerpStores.com, our web server and website software may automatically process certain technical information necessary to operate, secure, and maintain the website. This information may include your Internet Protocol (IP) address, browser and device information, operating system, request information, referring page, pages accessed, and the date and time of your visit.

When you submit a franchise inquiry, we may also record technical information associated with the submission, including the IP address from which the inquiry was submitted. This information may be used for security, fraud prevention, recordkeeping, and administration of the franchise inquiry process.

How We Use Information

We may use information collected through this website to:

• Review and respond to franchise inquiries;
• Evaluate a prospective franchisee's interest and qualifications;
• Communicate with you regarding franchise opportunities;
• Provide information you request from us;
• Follow up regarding an inquiry or communication;
• Operate, maintain, secure, and improve SerpStores.com;
• Detect or prevent fraud, misuse, security incidents, or other harmful activity;
• Maintain appropriate business and administrative records;
• Comply with applicable legal, regulatory, and franchise disclosure requirements; and
• Protect our rights, property, operations, and legitimate business interests.

Submission of a franchise inquiry does not create a franchise relationship, obligate either party to proceed with a transaction, or constitute an offer to sell a franchise.

Franchise Inquiries

Information submitted through our franchise inquiry process is used primarily to evaluate and respond to prospective franchisees and to communicate with you regarding The Serpentarium franchise opportunity.

Information submitted through the franchise inquiry form is transmitted to The Serpentarium Franchise, LLC for review and may become part of our business records relating to your inquiry. We may retain this information as reasonably necessary for franchise evaluation and administration, communications, legal and regulatory compliance, recordkeeping, and other legitimate business purposes.

If you choose to continue through the franchise evaluation process, we may request additional information from you that is not collected through the initial franchise inquiry form. Any additional information will be handled in accordance with this Privacy Policy and applicable law.

Submitting a franchise inquiry does not create a franchise relationship, constitute an offer to sell a franchise, guarantee approval as a franchisee, or guarantee the availability of any particular territory, market, or existing Serpentarium location.

Cookies & Similar Technologies

SerpStores.com uses first-party cookies that support the operation, security, session management, and functionality of the website. These may include PHP and PrestaShop session or functional cookies.

At the time this Privacy Policy was last updated, SerpStores.com does not use third-party advertising cookies or browser-based advertising or analytics trackers such as the Meta Pixel or Google Analytics.

You may be able to control or delete cookies through your browser settings. Disabling certain cookies may affect the operation or functionality of portions of the website.

How Information May Be Shared

We do not disclose personal information simply for the purpose of allowing unrelated third parties to market their own products or services to you.

We may disclose or provide access to personal information when reasonably necessary in connection with:

• Service providers that support our website, web hosting, email, information technology, security, data storage, or other business operations;
• Our affiliated companies when reasonably necessary to evaluate, administer, or support a franchise inquiry, franchise opportunity, or related business operations;
• Attorneys, accountants, consultants, and other professional advisers when reasonably necessary for legal, regulatory, financial, or business purposes;
• Compliance with applicable laws, regulations, legal proceedings, subpoenas, court orders, or governmental requests;
• Protecting the rights, property, safety, or security of The Serpentarium, our affiliated companies, website users, or others; or
• A merger, acquisition, financing, restructuring, sale of assets, or other business transaction involving all or part of our business.

Service providers that process information on our behalf may receive information only as reasonably necessary to provide their services or support our operations.

Data Security

We use reasonable administrative, technical, and organizational measures intended to protect information under our control from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or information storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted to or stored by us.

Data Retention

We may retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, maintain appropriate business records, comply with legal or regulatory obligations, resolve disputes, enforce agreements, and protect our legitimate business interests.

Retention periods may vary depending on the nature of the information and the purpose for which it was collected.

Your Privacy Choices

You may contact us if you have questions about personal information you have submitted through SerpStores.com or if you would like to request that we correct or update information you previously provided.

Depending on your state of residence and applicable law, you may have additional rights regarding your personal information, which may include rights to request access to, correction of, or deletion of certain personal information. The availability and scope of these rights vary by jurisdiction and may be subject to exceptions permitted by law.

We will review privacy requests and respond as required by applicable law. We may request information reasonably necessary to verify your identity or authority to make a request before taking action on it.

Children's Privacy

SerpStores.com and The Serpentarium franchise opportunity are intended for adults and are not directed to children. We do not knowingly solicit personal information through this website from children under the age of 13.

If we learn that personal information from a child under 13 has been submitted to us through this website without appropriate authorization, we will take reasonable steps to delete it.

Third-Party Websites

SerpStores.com may contain links to websites or services operated by third parties. We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, website functionality, business operations, or legal requirements. When we update this Privacy Policy, we will revise the "Last Updated" date shown at the top of this page.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact: